L5 Customer's Always Right!2

2015-05-18 21:10:27 来源:大耳朵英语

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-Did you need some help?

-Yes, I bought a dining room table and chairs here two weeks ago. It was delivered yesterday but there are two big gashes on the surface. I've bought furniture from you before and i've always been satisfied with the quality and the service, but now i just don't know.

-Oh, I'm sorry ma'am. But did you notice whether the scratches were there when table arrived?

-En, actually no. I wasn't home when they brought them in.

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